Platform
One layer under every desk in the practice.
How it fits together
Four layers, one memory.
Front office
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Front office
Calls, texts, web chat and referral faxes arrive in one queue. Agents answer, book and register new patients straight into your EHR.
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Care coordination
Prep instructions, reminders, post-op check-ins and lab follow-ups run on schedules you set per procedure.
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Revenue cycle
Eligibility, prior auths, claims and denials move without waiting for someone to have a free afternoon.
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Insight
Every interaction is logged and searchable, with a weekly report on what agents did and where people stepped in.
Security your compliance officer will actually like.
- HIPAA
- Signed BAA with every customer and every subprocessor.
- SOC 2 Type II
- Audited yearly by an independent firm, report on request.
- US-only data
- Encrypted at rest and in transit, stored in US regions only.
- Full audit trail
- Every agent action is logged with who, what and why.