Case studies
Orthopaedics · 14 surgeons
Referral faxes used to wait three days. Now the Reception agent registers the patient, pulls imaging and books a consult the same morning.
Gastroenterology · 3 sites
Evening prep calls in English and Spanish brought scope no-shows from one in six to fewer than one in sixteen.
Dermatology · 22 providers
Billing agents explain balances and set up plans, so the revenue team spends its time on appeals that need judgement.
Ophthalmology · 9 surgeons
Prior authorisations for injections are filed the day they're ordered, and patients hear the result before they think to ask.
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