This Privacy Policy explains how Let's templates ("we", "us", or "our") collects, uses, and protects personal data when you use letstemplates.com and related services (the "Service"). We are based in Spain and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law.
1. Data controller
The data controller responsible for your personal data is Let's templates. For privacy-related requests, contact us at support@letstemplates.com.
2. Personal data we collect
Depending on how you use the Service, we may collect:
- Account data: email address, password (stored in encrypted form), and account preferences.
- Purchase data: items bought, formats purchased, payment status, and billing-related identifiers provided by our payment provider.
- Support and contact data: email, subject, and message content when you contact us or submit a support ticket.
- Newsletter data: email address if you subscribe to updates, including when you request a free download.
- Usage data: pages viewed, templates or blocks browsed, downloads, demo views, favorites, and similar marketplace activity.
- Technical data: IP address, browser type, device information, referrer URLs, and cookies or similar technologies.
We do not store full payment card details. Payments are processed by Stripe, which collects payment information according to its own privacy policy.
3. How we use your data
We use personal data to:
- Provide access to free and paid templates and UI blocks.
- Create and manage user accounts.
- Process purchases, subscriptions, and download access.
- Send transactional emails such as receipts, password resets, and account notifications.
- Respond to support requests and contact form messages.
- Send newsletters and marketing communications where you have opted in, including when you provide your email to receive a free download and are informed that you will also receive occasional updates.
- Improve the marketplace, measure performance, and prevent abuse or fraud.
- Comply with legal, tax, and accounting obligations.
4. Legal bases for processing
Under the GDPR, we rely on the following legal bases:
- Contract: to provide the Service, fulfill purchases, and manage your account.
- Consent: for newsletter subscriptions (including free-download email capture with notice), and where required, non-essential cookies or marketing.
- Legitimate interests: to secure the Service, understand usage, improve our catalog, and communicate about your account or purchases.
- Legal obligation: to keep records required by tax, consumer, or other applicable law.
5. Sharing of data
We may share personal data with trusted service providers who help us operate the Service, including:
- Stripe for payment processing.
- Resend or similar providers for transactional email delivery.
- Google Analytics / Google Ads for website analytics and conversion measurement, where enabled.
- Hosting and infrastructure providers that store and deliver the Service.
These providers process data on our instructions and only as needed to perform their services. We may also disclose data if required by law or to protect our rights, users, or the public.
6. International transfers
Some providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms required by GDPR.
7. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to provide the Service, resolve disputes, enforce agreements, and meet legal obligations. Account and purchase records are generally retained while your account is active and for a reasonable period afterward. Newsletter data is kept until you unsubscribe. Support messages are kept as long as needed to handle your request and maintain support history.
8. Your rights
If you are in the EU or UK, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal exceptions.
- Restrict or object to certain processing.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.
To exercise your rights, email support@letstemplates.com. We may need to verify your identity before responding.
9. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and understand how the marketplace is used. You can control cookies through your browser settings. Blocking some cookies may affect how certain features work.
10. Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. No online service can be guaranteed completely secure, but we work to protect your information using industry-standard practices.
11. Children
The Service is not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, please contact us so we can delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may also be communicated through the Service or by email where appropriate.
13. Contact
Questions about this Privacy Policy or our data practices can be sent to support@letstemplates.com or through our contact form.