Write to the lab
Questions about a ritual, a delivery, or a visit to the studio? Send a note. Someone from the bench answers within one working day.
- Studio
- 18 Rua das Flores, 1200-196 Lisbon
- Hours
- Tue–Sat 11:00–18:00
- lab@calmera.example
- Phone
- +351 21 555 0190
Legal
Policies, in plain words
Shipping, returns, and the small print live here so the footer never has to guess.
Privacy policy
We keep only what we need to ship an order and send the notes you asked for. We never sell addresses, and you can leave the list in one click.
Terms of service
Calmera formulas are sold as finished cosmetics. The site is a demo storefront; checkout does not take payment.
Cookie settings
We use only the cookies required to remember a bag and a promo code. Decline extras any time from this page.
Shipping policy
Orders leave Lisbon within two working days. Delivery is complimentary above $50; otherwise a flat $6. Europe arrives in 3–5 days, North America in 5–8.
Start a return
Unopened jars can come back within thirty days for a refund. Opened ones can be exchanged for another step. Email the lab for a prepaid label.