Features
Everything your support team needs
One workspace for every channel, every conversation, and every metric that tells you how the team is doing.
Unified inbox
Email, chat and social messages land in one queue, sorted by priority.
Live chat widget
Drop a chat bubble on your site and answer visitors without switching tools.
Customer profiles
Every thread attaches to a profile with history, tags and notes.
Automation rules
Route, tag and close tickets automatically based on rules you set.
Team collaboration
Internal notes, mentions and hand-offs keep everyone in sync.
Analytics dashboard
Response time, satisfaction and volume, tracked in real time.
Set up in an afternoon
- Import contacts and past threads from a CSV or your old helpdesk.
- Connect email and social accounts with one click each.
- Invite teammates and set roles before lunch.