Demand has outpaced the people handling it.
More referrals, more authorisations, more late-night calls. Volume keeps rising while margins shrink, and great staff are harder to find and keep.
- Admin staff needed per physician
- 3.4
- Admin staff needed per physician
- Rise in labour costs since 2021
- 28%+
- Rise in labour costs since 2021
- Drop in average reimbursement
- 6%
- Drop in average reimbursement